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Юлия5E5C
Participant
August 18, 2020
Question

All data disappeared (Lightroom)

  • August 18, 2020
  • 12 replies
  • 513 views

Hi guys. I’m screaming here for help.

 

I was using your app (Lightroom) for couple of years, edited thousands of pictures, created hundreds of presets. I really enjoyed using it, but… I entered Lightroom this morning (Aug 18th) and suddenly noticed that all my data, photos, presets are gone. It’s all empty. All that important stuff just disappeared and I’m kinda devastated about it.

 

Could you tell me why it happened? And explain how to restore data, if it’s possible.

 

Could you also tell me how to avoid situations like this in the future. Because I’m kinda afraid right now, that I could use something important in Lightroom again.

 

I would be grateful in any kind of help.

Thanks in advance.

 

——

 

Technical info: I’m using Iphone Xs max

App version: Lightroom 5.4.0

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    12 replies

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    G
    grantc52449889
    Participating Frequently
    August 18, 2020

    Hi, 

    Are you using Lightroom CC or Lightroom mobile? 

    Ive come to edit one of my recent uploads and found that my photos from the last shoot have also vanished from Lightroom on my iPad. They're not even in the deleted folder either.  I wonder if something in the latest Lightroom update caused this?

    A
    Ashley5DB8
    Participant
    August 18, 2020

    This just happened to me today as well. Tons of photos gone and one of my presets I paid for a year ago that I use everyday is just gone. I've tried everything. Please help someone!

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