Skip to main content
E
Eszter38272473cry6
Participant
June 27, 2024
Question

All my photos were wiped after subscription to Lightroom

  • June 27, 2024
  • 1 reply
  • 196 views

Hi! I wanted to sync between my Android phone and iPad, so I subscribed on both devices and as a result everything got wiped from the Android phone where I made photos previously. Since this happened all the photos I take on the phone will disappear in a few minutes. Can you please help? I paid for the service (twice actually) which in turn rendered the application useless. 

    This topic has been closed for replies.

    1 reply

    Rick Spaulding -
    Rick Spaulding -
    Legend
    June 27, 2024

    Hi, sorry for the confusion.

    First of all, you don't need two accounts to access your pictures on both devices. You just have to sign in on both devices with the same Adobe ID. 

    The ID you use on this forum has an account you purchased from the Apple store yesterday. It likely has no, or very few images. You should probably contact Adobe Customer Care.
    They should be able to sort it out.
    Go to this link and click the chat bubble in the lower right.
    Type "agent" for quicker service.

    https://helpx.adobe.com/contact.html

    …or call the number for your language and region on this page:
    https://helpx.adobe.com/contact/phone.html

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices