Skip to main content
H
Haleyburton
Participant
May 13, 2020
Question

All photos gone

  • May 13, 2020
  • 2 replies
  • 972 views

I was editing photos that I took earlier in the day and the app crashed and brought me back to my home screen on my iPhone. When I went back into the app all my photos I have ever taken and edited on the app have disappeared and are no where to be found. Please please help I spent hours on these photos and especially during this pandemic it will be very hard to retake them

This topic has been closed for replies.

2 replies

Theresa J
Community Expert
Theresa JCommunity Expert
Community Expert
May 15, 2020

Do you have a paid subscription for Lightroom or are you using the free app? With a paid subscription the images are uploaded to the cloud. With the free version they stay in the app on your device. 

H
HaleyburtonAuthor
Participant
May 16, 2020

I did not have a paid subscription then, but afterwards I got one to see if it would get my images back and it didn't. When I took the pictures using the free account it said that they were uploading to the cloud, which is why I am so confused and disappointed that when it crashed they were all gone. 😞 but thank you for your help I think I will stay with the subscription to prevent this from happening again. 

Mohit Goyal
Community Manager
Mohit GoyalCommunity Manager
Community Manager
May 15, 2020

Hi there,

We're really sorry for all the trouble. Which Lightroom Mobile version you are on? Are you facing the crash issue after any specific update of Lightroom Mobile app? Do you use Lightroom on a desktop machine?

 

Please login to Lightroom web and check if you see your images there? Here's the link: https://lightroom.adobe.com/  Login with the same Adobe id which you are using on Lightroom Mobile.

 

Thanks,

Mohit

H
HaleyburtonAuthor
Participant
May 16, 2020

Hi! Thank you for your help!!

I was using the latest update (5.2.3/5.2.4 version) and so far that has been the only crash. Unfortunately, I only use Lightroom on my phone. I also checked to see if I could find them through the link and they are not there either. 

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices