All Photos & Presets gone after Android App Update

Question

I updated the Lightroom app on my Android device to the latest version, and now all my imported photos, edits, and presets are gone. Nothing is in the "Deleted" folder, and any new photos I import disappear when I close and reopen the app, as if it's resetting itself. I'm very worried about losing my work. Can you help me recover my files and fix this issue?
 
{Title edited by Moderator for clarity}

Anshul_Saini · Answer

Hi @Gokhan_Gunlugu5399,

Welcome to the Lightroom Community. I understand how stressful it must be to see your photos and edits disappear after updating. Let’s gather some more details so we can share this with the product team.
• Could you please record a short screen video showing the full workflow? For example:
– Start from your Android home screen/launcher
– Launch Lightroom
– Import a photo
– Apply a quick edit
– Close the app fully
– Reopen the app to show what happens

• Please also confirm:
– Your phone make & model
– Your Android version
– The Lightroom app version currently installed (you can find this in your device settings under Apps > Lightroom > App Info)

Once we have this video and system information, we can escalate it to the product team for further investigation.

Thanks for your patience while we work with you on this.

Best,

Anshul Saini

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