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Participant
September 26, 2022
Question

All Pictures, Albums and Presets are gone - how can I get them back?

  • September 26, 2022
  • 1 reply
  • 134 views

Hello everyone, 

 

I've been using Lightroom for the past 3-4 Years. The last years I used the offer of my school to get the Adobe License much cheaper. Since I graduated and being not longer a student of the school, I know had to buy the subscription for the regular price. Over the last years I stored a few hundred pictures in the Lightroom Cloud, so I could use everything on my MacBook and iPhone at the same time. From Albums of my holidays over all the presets I collected over the time - everything is gone now. 
I don't know exactly when my school-subscription ended but today when I opened Lightroom I got the message, that after an expired subscription the Cloud-Data only gets stored for 71?!? days? I mean, it would have been REALLY helpful if I knew that earlier. Is there any possible way to get my data back?

 

Thanks for your help guys 🙂 

This topic has been closed for replies.

1 reply

Rikk Flohr_Photography
Community Manager
September 26, 2022

Migration of assests is possible from a Federated (Education) account to a new - clean personal Adobe Account.

 

It requires verification by your institution that your account is available and that they grant permission for the transfer. Once you obtain that, you can contact Adobe Support and they can make the requet to move your assests. 

 

Contact Customer Care - Adobe Support

 

Contact Customer Care - Adobe Support

 
 

 
 

 

Rikk Flohr: Adobe Photography Org
Jakob LAuthor
Participant
October 19, 2022

Dear Rikk, thanks for your help! 

How exactly can I contact the Adobe Support directly? I could not find any contact form or e-mail adress. 


Rikk Flohr_Photography
Community Manager
October 19, 2022
Rikk Flohr: Adobe Photography Org