Skip to main content
L
Léa5D83
Participant
August 20, 2020
Question

All pictures gone

  • August 20, 2020
  • 1 reply
  • 318 views

I just changed phone, and downloaded lightroom on my new phone. When connected my account there were no picture at all. And when looking at my account on my old phone,  everything is gone also !!!

 

All my work is gone and it was a 2 years work on a big project !!! I can't find my pictures anywhere... please is there a way to have them back ?

 

This topic has been closed for replies.

1 reply

S
Safa98A7
Participant
August 20, 2020

My photo album and all presets are also gone after updating. They said that a new update is coming but the problem is still not solved. 

Jim Wilde
Community Expert
Jim WildeCommunity Expert
Community Expert
August 20, 2020

The 5.4.1. doesn't fix the problem for those that have aslready been hit by it.....it's intended to prevent the problem for all the users who hadn't yet updated to 5.4.

 

For 5.4 users who have encountered the problem, I suggest you switch to this thread from the official Adobe feedback site: https://feedback.photoshop.com/photoshop_family/topics/lost-my-pictures-and-presets-after-update-today-18th-august-2020

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices