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Participant
December 9, 2019
Question

All presets and photos gone on Lightroom Mobil app :(

  • December 9, 2019
  • 2 replies
  • 325 views

My phone was running out of storage the other day, so I deleted the lightroom mobile app (as I have before) and when I re-downloaded it and logged into all the possible accounts, all of my edited pictures, presets, edits were completely gone. Please help!! I don't know what to do! 😞 

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2 replies

greule
Inspiring
December 9, 2019

Am I right that you are using the free Lightroom version without syncing.  If so. then you should always create an iOS back-up before you de-install the Lr app so that you can restore the app form the back-up. Without having your photo+presets synced to the sever-side there is not a good chance to retrieve your work. - Guido/ Lr Mobile QE

JohanElzenga
Community Expert
Community Expert
December 9, 2019

Sounds you did not log into the correct account yet.

-- Johan W. Elzenga