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jessicaa97
jessicaa97
Participant
October 16, 2018
Question

All presets & photos gone

  • October 16, 2018
  • 3 replies
  • 534 views

hello! I got a new phone today and when I redoloaded Lightroom cc mobile  logged in, all of my purchased presets and photos are all gone. How can I get them back? Why are they gone?

This topic has been closed for replies.

3 replies

selondon
Community Expert
selondonCommunity Expert
Community Expert
October 16, 2018

Hi Jessica,

Did you have the free app or a subscription?

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
October 16, 2018

The usual cause for this is that you've logged in on your new phone with a different Adobe ID than you were using on your older phone. Many people have more than one Adobe ID and login via Facebook and other methods.  Do you have a different Adobe ID you might have been using?

Rikk Flohr: Adobe Photography Org
jessicaa97
jessicaa97Author
Participant
October 16, 2018

No. I only have one account. I only have one email.

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
October 16, 2018

If you use the Adobe ID to log into http://lightroom.adobe.com - do you see any images there?

Rikk Flohr: Adobe Photography Org
E
elvinaw88
Participant
October 16, 2018

I have the same problems. Waiting for solutions. Can anyone please help?

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