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Question

Hello-I am writing as I have a problem. In 2020 I was new to Lightroom and I shared an album with someoe I had taken photos of. They did not download the photos and I cannot find them on my aqccoiunt. I now think it is possible I had a 2nd account? Is there any way of retrieving using the link?

Any help appreciated,

Ger

Sameer K · Answer

Hey, @Ger Long. Welcome to the Lightroom Community. I've reviewed the account you've used for the community & found an active subscription; however, the age of the subscription does not go back to 2020.

You likely had a different email account. Feel free to message me directly with any other accounts you might've used. However, we can not view or trace back albums to your account using an album link.

Another difficulty to consider here is the period since that account had an active subscription. Lightroom will continue to store your original images for one year after your membership lapses. So, if we're past that window, recovering those assets will not be possible.

I hope you understand.

Thanks!
Sameer K
(Type '@' and type my name to mention me when you reply)

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