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JoanVerhulst
JoanVerhulst
Inspiring
July 19, 2020
Question

(Android) Doesn't import cr3 files

  • July 19, 2020
  • 11 replies
  • 11660 views

hi all!

 

It seems like lightroom mobile doesn't see .cr3 raw files as a supported file anymore. 

 

  • Yesterday (July 18, 2020) i could import .cr3 into lightroom without a problem. But after updating that isn't possible anymore.

 

Is there a fix for this, i don't  have a computer nearby  and really want to edit my photos

    11 replies

    Wurstkrapfen
    Wurstkrapfen
    Inspiring
    May 27, 2025

    There seems to be a new method in Androod to access files: "Android Storage Access Framework"

    Is this going to change anything, will this allow Lightroom to pick CR3 images even if they are not classified as an image by the system?

    K
    KylieZee
    Participant
    February 27, 2023

    So, are adobe going to fix this issue rather than giving us a work around???? It's been 2 years. 

     

    I'd like to be able to work with cr3 on my table when I travel. 

      timothyb38698209
      timothyb38698209
      Participating Frequently
      June 1, 2023

      Yes I am Pixel7 Pro. .cr3 files are not able to be opened in LR mobile even using the Share work around. C'mon Adobe. This is bad

        timothyb38698209
        timothyb38698209
        Participating Frequently
        September 29, 2023

        Work around is to rename .Cr3 to .Cr2

         

        Works

        A
        Anonymous
        January 3, 2022

        La aplicación de Lightroom mobile no permite importar fotogrfias en formato CR3

        A
        axelrd83
        Participant
        January 3, 2022

        Si, lamentable que aun no lo soporte. 

        Lo que me sirvió a mi es transferir directo desde la camara con el cable USB - C 

         

        Espero te sirva el "workaround"

         

        Wurstkrapfen
        Wurstkrapfen
        Inspiring
        March 8, 2021

        I'm on Android 11 now and the files are not supported. The know workaraounds are not solution if I transfer the photos by wifi and don't want to add them one by one.

        Wurstkrapfen
        Wurstkrapfen
        Inspiring
        May 15, 2021

        Any news on that topic? I allready dread the day when I'm out only with my mobile devices, having to batch rename CR3 into CR2. I guess when I'm back at home and downloading them onto my PC I just can't rename them back, because LR would probably be unable to keep the developing settings attached. But I also don't like the fact of renaming the file format, it might have consequences in the future.

        A
        axelrd83
        Participant
        February 15, 2021

        Hi have the same problem

        Canon eos rp

        Android device 

         

        Can't import cr3 files to lightroom mobile 

        S
        someone2
        Known Participant
        January 3, 2021

        Well this is a huge problem. Yes I can import one file with the Gallery app workaround. But usually I copy over a lot more and can't add them one by one.

         

        Otg is also not an option, I'm using wifi to transfer the files, this needs to be fixed somehow, importing raws on the go is one of the major reasons to use this app. 

        C
        Canon R5
        Participant
        August 5, 2020

        I have the same issue too. I am using Lightroom mobile on my iPad Pro 2020.  The CR3 raw files thumbnails dont show images. Only JPEG files show thumbnails. When I select the Raw files to try to import them from my SD card, an error message appears. The pictures are taken from my new Canon R5.

         

        Adobe, please help offer any advice on how to fix this. Thanks

          I
          Community Manager
          Ignacio B.Community Manager
          Community Manager
          October 1, 2020

          Hi,

          which iOS version are you using?
          Does the Photos app show thumbnails for these photos?

          Thanks,
          Ignacio

          A
          Angelika5FC6
          Participant
          October 1, 2020

          I'm having the same or similar problem. Canon EOS RP, raw files, I have the newest IOS update installed. I just bought this camera new, I was on a Sony before. So I'm not sure if I'm dealing with a Lightroom problem but I suspect it to be so. It imports only a handful of the photos I select for import and then gives me the message "some photos could not be copied. you can now safely disconnect the device". Have retried several times.

          I need this to work urgently. Help?

          A
          Adobe Employee
          Abhinav Aditya
          Adobe Employee
          August 5, 2020

          Hi joanverhulst,

           

          Since the 5.3.1 release, due to some Android OS compliance requirement, the app allows import of those raw files that can be recognized by the Android OS as images. 

          Please read this article: https://helpx.adobe.com/lightroom-cc/kb/unable-to-import-raw-android.html for possible solution.

           

          Regards,

          Abhinav

            D
            defaultzt0oll8gd0gb
            Participant
            November 7, 2020

            But the same problem occurs with EOS RP and IOS (14.1) its' not just an Android problem. 

            A
            Adobe Employee
            Abhinav Aditya
            Adobe Employee
            August 5, 2020

            Hi joanverhulst,

             

            Since the 5.3.1 release, due to some Android OS compliance requirement, the app allows import of those raw files that can be recognized by the Android OS as images. 

            Please read this article: https://helpx.adobe.com/lightroom-cc/kb/unable-to-import-raw-android.html for possible solution.

             

            Regards,

            Abhinav

            M
            Maciej P
            Participant
            August 5, 2020

            Hello, thanks for fast response. Share, add to Lr funkcion helped a lot. Thanks

             Best regards

            M
            Maciej P
            Participant
            August 4, 2020

            Hello

            I have same problem. Cant upload cr3 files from canon r and rp to latest lightroom mobile ether web or app. There is upload failed error. Android 9 stock oneplus 3T

            A
            Adobe Employee
            Abhinav Aditya
            Adobe Employee
            August 5, 2020

            Hi Maciej P

             

            Are you importing RAW from Canon EOS R. If yes please read below article for possible explanation

            https://helpx.adobe.com/x-productkb/multi/editing-canon-dual-pixel-raw-cr2.html

             

            Canon RP should ideally not show any error. 
            However, importing CR3 in general has issue because of Android system limitations. Please read below article for possible solution:

            https://helpx.adobe.com/lightroom-cc/kb/unable-to-import-raw-android.html

             

            Regards,

            Abhinav

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