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dainesefreak
Participant
Apr 10, 2020 8:25 PM UTC
Answered

Android - Lightroom Mobile renewal

Hi all

 

I'm having issues reinstating my Lightroom mobile subscription on Android. It used to show up in the Play Store until a couple of days after it expried and now I've come to renew it's not there.

 

When I log into my Adobe account on the Adobe website is shows up under plans, but no matter what I try - cancel, change, manage payment it just says "Visit the Google Store to make changes to your plan." Nothing showing up under subs in the Play Store. 

 

I've tried signing out of the app and signing back in. I've tried tapping on premium features to launch the upgrade, the upgrade just takes me to the Adobe websiite and the website says go to the Play Store. I've even tried disconnecting and reconnecting my Google account and tried through Google support, who tell me to contact Adobe.

 

Thanks

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    Charlie.DCorrect answer
    Adobe Employee
    Apr 15, 2020 2:40 AM UTC

    Hi Dave

    Thanks for your report, and bearing with this problem while we investigated.  We are truly sorry for the difficulty you've experienced, and believe we have now resolved the issue. Please let us know if you are still not able to access Lightroom Premium service.

    --Charlie

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    3 replies

    Prem Baisane_Baisane3765
    Participant
    Oct 11, 2024 3:24 AM UTC

     

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    Adobe Employee
    Charlie.DCorrect answer
    Adobe Employee
    Apr 15, 2020 2:40 AM UTC

    Hi Dave

    Thanks for your report, and bearing with this problem while we investigated.  We are truly sorry for the difficulty you've experienced, and believe we have now resolved the issue. Please let us know if you are still not able to access Lightroom Premium service.

    --Charlie

    Translate
      dainesefreakAuthor
      Participant
      Apr 15, 2020 6:17 AM UTC

      Hi Charlie 

       

      Thanks for looking into this and the reply. 

       

      Whatever you've done has worked. It's now let me resubscribe.

       

      Thanks

      Dave 

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