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I
Its Jeippi
Participant
July 27, 2023
Question

(Android) Lightroom Restore Purchase fails for Samsung Store

  • July 27, 2023
  • 1 reply
  • 250 views

Hey,

 

I purchased subscription via app, and got receipt in galaxy store about the subscription. Yet app didnt unlock the premium features. Restore subscription gives message "no previous subscription found". Trying to repurchase via app says "already bought". Tried reopening app and checked the email is correct. On galaxy store and LR. 

 

Any ideas what is this about and what could i do to fix it?

 

 

{Thread title updated by moderator}

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    1 reply

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    July 27, 2023

    Hey, @Its Jeippi. Welcome to the Lightroom Community. I'll help you figure this out.

     

    I've checked the account you're signed into the community with, but I could not find an active subscription in your account. If you've been charged to your bank account, check this page for help with managing your subscription: https://helpx.adobe.com/lightroom-cc/kb/manage-subscription-samsung-galaxy-store.html

     

    This should help. Give me heads up if it does. Thanks!

    Sameer K

    I
    Its JeippiAuthor
    Participant
    July 28, 2023

    Thank you for your response.

     

    I tried following the instructions on your link, but the "upgrade now" just gives error message, saying its already bought. Antero that it says galaxy store is unable to prosess it further. Money was succesfully taken the first time subscribed to premium features. 

     

    Any other ideas?

     

    Thanks. 

    I
    Its JeippiAuthor
    Participant
    July 28, 2023

    After that it says galaxy store is unable to process further.*

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