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Wurstkrapfen
Wurstkrapfen
Inspiring
June 7, 2025
Question

Android mobile: app is skipping new raw files it should import

  • June 7, 2025
  • 2 replies
  • 183 views

Recently with 10.3.2 I noticed I do not get all my raw files imported, they don't appear in "all photos".

 

But I can see them in the gallery tab with a small LR symbol, I also notice a "duplicates skipped" notification when I'm missing photos. 

 

When I try selecting and manually importing them from the Gallery tab I get the "duplicates skipped" message again.

 

If I force the import with doing an edit from the Gallery tab they get imported. 

 

What is going on, did you mess up the algorithm that's detects duplicates that it falsely flags new original photos that never haven been there before? 

 

I'm paying for this software and need it to work reliable, I can't have it skip random photos that will be lost for me if I don't do manual checks. And I don't need your software if I have to sit down and do manual work. 

 

    2 replies

    N
    Adobe Employee
    niranjan_2208
    Adobe Employee
    June 9, 2025

    Dear @Wurstkrapfen,

    Thank you for reaching out and for bringing this issue to our attention.

     

    We're sorry to hear about the trouble you've experienced with missing RAW file imports in version 10.3.2 and the challenges related to the “duplicates skipped” notification. We understand how critical it is that your photos are reliably imported, and we sincerely apologize for any frustration this has caused.

     

    Please be assured that our team is actively investigating this issue. In the meantime, To help us further diagnose the issue, could you kindly provide the following:

    • Please ZIP and share few of the RAW assets which were causing the issue.

    • Please share the assets which were missing in lightroom tab but present in Gallery tab.

    • If you still able to face the same issue please provide the repro steps clearly.

     

    Your feedback is invaluable in helping us improve, and we appreciate your patience as we work toward a resolution. Please don’t hesitate to reach out with any additional details or questions.

    Kind regards,

    @niranjan_2208 

    Wurstkrapfen
    WurstkrapfenAuthor
    Inspiring
    June 7, 2025

    https://streamable.com/cjlb6r

     

    50% of the point of the mobile app is to dump my photos into the cloud when traveling, if I put in 1000 photos and you randomly only import 60% of them, this makes half of the app useless for me (the other half is editing my LR Classic Smatpreviews).

     

    This makes the 1TB dataplan I'm paying for entirely obsolete, if I can't get my photos into the cloud reliable. I don't need that for my Lightroom Classic Smartpreviews.

    Stop releasing beta software to the public, paying customers are relying on your software. If the app can't do it's job there is no point in paying for it or it's dataplan.

     

    This is not only an annoyance, this is a broken core feature.

    Maybe I should try a downgrade from apkmirror.

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