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Shelby6C13
Participant
February 13, 2021
質問

App crash - Photos and Presets gone

  • February 13, 2021
  • 返信数 1.
  • 278 ビュー

My Lightroom app crashed on my phone and now all of the photos and presets that I had in there are gone. Is there any way to restore this?

 

{Moved from Lightroom Cloud to Lightroom Mobile Forum and title edited by Moderator} 

このトピックへの返信は締め切られました。

返信数 1

Akash Sharma
Akash Sharma
Legend
February 15, 2021

Hi there,

 

Sorry that Lightroom app crashed on your device and now all your images and presets are gone.

 

Please let us know the version of Lightroom you are using along with the device (operating system) you are using it on.

 

Do you see your presets and images on Lightroom Web? Link: https://lightroom.adobe.com/ 

 

Are you using the free version of Lightroom mobile? If yes, the images are stored locally on the mobile device & re-installing them may have removed the data related to the app. You can try restarting the mobile device to check if that helps.

 

Thanks,

Akash

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