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Dazzling_writer5E81
Participant
January 19, 2023
Answered

App Crashes multiple times after New Update installation

  • January 19, 2023
  • 1 reply
  • 504 views

 

 Hi there, this is a screenshot and screen recording on my end of what happens when I go in to retouch my photos..a loading sign pops up and or closes out completely. It seems as if the app is overworking to get up and as a result overheating my phone-resulting in the closure of the app. 

 

I did receive a notification where it said that a bug may be in the app and that I would have to wait on the developer to fix the issue- please let me know if there is another app that is equivalent for use for the while being as it is a huge part of my work flow. Thank you

This topic has been closed for replies.
Correct answer Sameer K

Thanks for sharing the details. We've released Lightroom 8.1.2 for Android very recently.

Please wait for the update & let me know if the issue exists: https://community.adobe.com/t5/lightroom-ecosystem-cloud-based-discussions/lightroom-mobile-8-1-1-ios-amp-8-1-2-android-are-now-available/td-p/13503757

 

Thanks!

Sameer K

1 reply

Sameer K
Community Manager
Sameer KCommunity Manager
Community Manager
January 19, 2023

Thanks for sharing the details. I'll need more info to help you figure this out. What version of OneUi, Android & Lightroom are you working on? Is this Lightroom 8.1.1 or 8.1.2 that you're working on? 

 

Try keeping the device in Flight Mode & without internet when you launch Lightroom.

Log on to Lightroom Web & check for all the images that have synced & uploaded to the cloud. Once you're sure everything is backed up to the cloud, try reinstalling Lightroom & let me know how it goes.

 

Thanks!
Sameer K

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Dazzling_writer5E81Author
Participant
January 20, 2023

Hi Sameer, 

 

Thank you for getting back to me- the One Ui version I am using is 4.1, Android version 12/ Galaxy S10, and Lightroom update 8.1.1- Thank you. 

 

I will go ahead and take a look at Lightroom Web and to be sure everything is on the cloud. 

 

Thanks again

 

 

    Sameer K
    Community Manager
    Sameer KCommunity ManagerCorrect answer
    Community Manager
    January 20, 2023

    Thanks for sharing the details. We've released Lightroom 8.1.2 for Android very recently.

    Please wait for the update & let me know if the issue exists: https://community.adobe.com/t5/lightroom-ecosystem-cloud-based-discussions/lightroom-mobile-8-1-1-ios-amp-8-1-2-android-are-now-available/td-p/13503757

     

    Thanks!

    Sameer K

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