Apple ID problem

Forum|Forum|4 years ago
February 16, 2022
1 reply
294 views

Hi everyone,

I have just payed for my subscription for lightroom on my Mac and when I open the app to use it, it's coming up with "this subscription has already been purchased from Mac App Store with different Adobe ID". When I press already have an account restore your purchase. Can someone please help I have tried deleting the app, logging out, checking my Apple ID. I have no clue how to fix it!!

macOS

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T

Tyler36865937e5n9

Participant

I have been having the same issue, any tips on how to resolve?

Rob_Cullen

Community Expert

@Tyler36865937e5n9 What are your issues exactly? And what, and with who, is your subscription?

You may need to contact Adobe Support if your subscription is with Adobe.

P: Subscriptions from Mobile App Stores don't work... - Adobe Community - 13120229

Contact adobe support for a chat window by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen

Regards. My System: Windows-11, Lightroom-Classic 15.3, Photoshop 27.5, ACR 18.3, Lightroom 9.3, Lr-iOS 10.4.0, Bridge 16.0.3 .

Rikk Flohr_Photography

My subscription is for Adobe Lightroom on my macboom
Signed in using my Apple ID and paid for subscription using Apple Pay
However when I go to login I will get the same message "this subscription has already been purchased from Mac App Store with different Adobe ID"
have tried signing into Adobe with multiple different accounts but none of which have the subscription attached?
money has also been withdrawn from my account

Your paid subscription is under a Gmail account.

Rikk Flohr: Adobe Photography Org

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