Apple muestra Lightroom activo y la compra aparece en el historial. Después de reiniciar y reinstalar el iPad, Lightroom dejó de reconocerla. “Restaurar compras” dice que no hay ninguna compra. La cuenta de Adobe tampoco muestra una suscripción.

Hi ​@Charismatic_neighbors8638,

Thanks for reaching out. I checked the email you used to sign in to the Community, and I don’t see an active Lightroom subscription on that account. So if you’re signing into Lightroom with that same email, it would explain why Lightroom is not recognizing the subscription.

Since you purchased the subscription through Apple, could you also check whether you used Apple’s Hide My Email option when signing up?

On your iPad, go to: Settings > [your name] > iCloud > Hide My Email

Look for Lightroom and check whether the associated address is something like: xyzabc@privaterelay.appleid.com

If so, that may be the Apple-linked email associated with the purchase rather than the email you’re currently using to sign in to Adobe.
 

Please let us know what you find, and we can take it from there.
 

Best,

Anshul Saini