Apple SUbscription Active but Ipad and iPhone says expired. Can't restore...

Hey everyone, 

Need a little help here. 

I have an active subsriction but can't seem to restore it. 

Thinghs I have checked, 

I am logged into the right account. 

Amount has been charged to my card.

Apple store confirms the subscription is active. 

Its very frustrating and there is no chat to receive help. 

Anyone from Adobe willing to help here?