Sorry for the delayed response. Could you please clarify what issue you are facing when you say “Connect to the app”?
Are you experiencing:
• A login issue?
• A sync issue?
• An error message when opening Lightroom?
Also, please confirm which Lightroom app you are using: Lightroom (cloud) Desktop, Lightroom Mobile (iOS or Android), Lightroom Web, and your device type and OS version.
Once you share a bit more detail about what is happening and any error message you see, we’ll guide you step by step.