Skip to main content
Sooprun
Sooprun
Participant
July 3, 2019
Answered

AppStore: Lightroom Subscription says it is expired

  • July 3, 2019
  • 3 replies
  • 1191 views

Hi, I have an active subscription in the AppStore till Jul 12, but in the application i have subscription is expired message

Apple support said that the problem is not on their side.

Tell me how to solve this?

Message was edited by: Akash Sharma

This topic has been closed for replies.
Correct answer Akash Sharma

Could you please try again and review your account status? We've fixed something in the backend.

~Akash

3 replies

Sooprun
SooprunAuthor
Participant
September 23, 2019

I have a similar problem again. My subscription is over, I bought it again. After the purchase, the app says that the subscription is over.

 

UPD: It works again.

Akash Sharma
Akash SharmaCorrect answer
Legend
July 4, 2019

Could you please try again and review your account status? We've fixed something in the backend.

~Akash

    Sooprun
    SooprunAuthor
    Participant
    July 4, 2019

    Now it works fine, thank you!

    Akash Sharma
    Akash Sharma
    Legend
    July 4, 2019

    Thanks for the heads up.

    Glad to know it's working fine now.

    ~Akash

    Akash Sharma
    Akash Sharma
    Legend
    July 4, 2019

    Hi Sooprun,

    We're sorry about the trouble caused. Our Engineering team is investigating this issue. Please send me your Adobe ID as a private message so that we can take a look.

    Thanks,

    Akash

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices