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farbad25798928
Participant
October 9, 2019
Question

Asking about Lightroom mobile app

  • October 9, 2019
  • 3 replies
  • 739 views

Hello y’all I want to know why lightroom is offering me again one week for free

Asking before it’s the second time

And I have also used this free week. Is it correct?

This topic has been closed for replies.

3 replies

C
Community Manager
Charlie.DCommunity Manager
Community Manager
October 11, 2019

Hi farbad25798928

 

I see you have an active, paid Lightroom Premium subscription.  I'm not sure why you see for Trial.  Are you talking about another Adobe account you may have?

F
farbad25798928Author
Participant
October 13, 2019
Before buying the subscription they told me that i’ll got one free week and the subscription will start the next week
C
Community Manager
Charlie.DCommunity Manager
Community Manager
October 15, 2019
Hi farbad25798928, Apple controls the timing of the 7-day trial period. I looked at your account, and since you had originally subscribed before Lightroom iOS made iTunes App Store trials available, you are not eligible for a trial. If someone told you that you could enjoy 7 days for free, they probably didn't understand that you had already subscribed.
Ani*Adobe
Community Manager
Ani*AdobeCommunity Manager
Community Manager
October 9, 2019

Hi there,

Please see the faq here https://helpx.adobe.com/mobile-apps/help/lightroom-mobile-faq.html

 

^Ani

    Akash Sharma
    Akash Sharma
    Legend
    October 9, 2019

    Moved to correct community. 

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