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Participant
March 8, 2026
質問

At some point after the last update, my remove panel won't work. When I hit the remove icon, my computer freezes up completely and I have to restart it. Any thoughts on how to resolve this.

The remove panel doesn’t work since the last update.  I can access the panel and select what I want removed, but when I press the remove icon, my computer completely freezes and I have to shut it down and restart.  Any thoughts on what might be causing this?

    返信数 1

    Anshul_Saini
    Community Manager
    Community Manager
    March 27, 2026

    Hi ​@Robert_Hardman5303,

     

    Apologies for the delayed response. Since this started after the latest update and the app freezes on opening the remove panel, this points to a processing or GPU-related issue rather than a workflow problem.

     

    Let’s try a couple of targeted checks:

    • Restart Lightroom and your system (just once more to reset state)

    • In Lightroom, go to Preferences > Performance

    • Turn Use Graphics Processor OFF

    • Restart Lightroom and test the Remove panel again

     

    If it works with GPU OFF, that helps narrow it down.

     

    Also try:

    • Test Remove on a different image (preferably a smaller file)

    • Check if the freeze happens immediately or after processing starts

     

    If it still freezes after disabling the GPU:

    • Please share a short screen recording

    • Confirm if the whole system freezes or just Lightroom

    • Cop & paste the system info from the Lightroom Help > System Info.

     

    Once I have that, I can escalate this properly if needed.

     

    Regards,

    Anshul Saini