Skip to main content
Participant
April 11, 2024
Question

Ayuda no puedo acceder

  • April 11, 2024
  • 1 reply
  • 129 views

No puedo acceder desde mi cuenta de Facebook y ahí tenía mis presents guardados

This topic has been closed for replies.

1 reply

Community Manager
April 11, 2024

Hello @Faty36661920vx6s 

I don't know if there is currently a Facebook service outage affecting login, but there is a workaround.

 

Either at the Lightroom app's login screen, or at www.adobe.com in a web browser, try the following:

1. open the login view

2. tap or click on "Get help signing in" and then choose "Reset your password"

3. An email will be sent to you.  Follow the instructions to reset your password.  This will create a password for your account.

 

After you do this, you should be able to enter your same Lightroom account using either Facebook login, or using the email address + password

 

If you still need help, please contact Adobe Support directly.  Visihttps://helpx.adobe.com/contact/what-contact-options.html.  Scroll to the bottom and click on the “Start Now” live chat link.