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Participant
July 25, 2026
Question

basically i cant work peacefully ever cause my mask always needs to be updated it eats my RAM alive and makes the app crashe and im really tires of it

  • July 25, 2026
  • 1 reply
  • 13 views

auto AI masking makes my app crashe

    1 reply

    Claire H.
    Community Manager
    Community Manager
    August 5, 2026

    Hi ​@Proulx32893992b1e0Welcome to the Lightroom Community! Sorry to hear about this frustration with the constant "mask needs to be updated" issue eating your RAM and causing crashes. Let's try a few things and see if these steps resolve it:

    1. Update Lightroom to the latest version (9.5): a fix for a known issue causing masks to enter an update loop was recently released. Could you make sure all your devices (desktop, mobile) are updated?

    2. Update your GPU drivers: download the latest directly from NVIDIA, AMD, or Intel (not through Windows Update). Outdated drivers are a top cause of mask-related crashes.

    3. Test with GPU acceleration off: go to Preferences > Performance, disable "Use Graphics Processor," restart, and see if the crashes stop. If they do, it confirms a driver issue.

    4. If you sync across devices: try pausing sync temporarily (cloud icon → Pause Syncing) and test mask editing. A cross-device sync bug was causing masks to recalculate repeatedly.

    5. Editing order matters: apply masks after lens corrections, crop, and healing. Editing before masking can trigger unnecessary recalculations.

    If the issue persists after the update, can you send your system info, a screen recording of the issue, and a numbered list of the exact steps needed to replicate it? You can find your system info by going to Help > System Info, copying and pasting it into a text file, then attaching the file here. Thanks! ^CH