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Participant
Jul 25, 2026 3:02 AM UTC
Question

basically i cant work peacefully ever cause my mask always needs to be updated it eats my RAM alive and makes the app crashe and im really tires of it

auto AI masking makes my app crashe

    1 reply

    Claire H.
    Community Manager
    Community Manager
    Aug 5, 2026 6:40 PM UTC

    Hi ​@Proulx32893992b1e0Welcome to the Lightroom Community! Sorry to hear about this frustration with the constant "mask needs to be updated" issue eating your RAM and causing crashes. Let's try a few things and see if these steps resolve it:

    1. Update Lightroom to the latest version (9.5): a fix for a known issue causing masks to enter an update loop was recently released. Could you make sure all your devices (desktop, mobile) are updated?

    2. Update your GPU drivers: download the latest directly from NVIDIA, AMD, or Intel (not through Windows Update). Outdated drivers are a top cause of mask-related crashes.

    3. Test with GPU acceleration off: go to Preferences > Performance, disable "Use Graphics Processor," restart, and see if the crashes stop. If they do, it confirms a driver issue.

    4. If you sync across devices: try pausing sync temporarily (cloud icon → Pause Syncing) and test mask editing. A cross-device sync bug was causing masks to recalculate repeatedly.

    5. Editing order matters: apply masks after lens corrections, crop, and healing. Editing before masking can trigger unnecessary recalculations.

    If the issue persists after the update, can you send your system info, a screen recording of the issue, and a numbered list of the exact steps needed to replicate it? You can find your system info by going to Help > System Info, copying and pasting it into a text file, then attaching the file here. Thanks! ^CH

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