Skip to main content
Participant
July 19, 2023
Question

Best Photos feature not working due to me being “offline”

Im currently using the Apple 8.4.1 (had this problem with 8.4.0 too) version of Lightroom on my iPhone. A friend of mine showed me the "best photos" feature. However, I have not been able to use it at all due to the fact that every time I click to use it, I am met with, "You are offline. -Best photos currently only works when you're online." Which makes sense, however I am online. If I wasn't, I wouldn't be able to post this. I'm able to do everything else on my phone normally that requires Wi-Fi. I've tried using data, other local wifis around my city but no luck. I would love to use this feature but I am being blocked. Attached is what I see whenever I hit the best photos button. You can even see my connection in the top left there. 

This topic is closed to new replies. Start a new post to keep the conversation going.

2 replies

Participant
July 19, 2023

Resumed it and was met with this error (see attached) I will wait to see when my it gets done syncing and get back to you. 

Translate
Adobe Employee
July 19, 2023

Hello @avery.films 

I see in your screenshot that your cloud sync appears paused.  Does it help to unpause sync (tap on the cloud icon and resume sync with Lightroom cloud services)?

Translate