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miriams30315283
miriams30315283
Participant
January 8, 2019
Answered

Blackened picture when trying to edit

  • January 8, 2019
  • 2 replies
  • 660 views

Hi y'all!
I have an issue to with Lightroom.
I have a few photos in the cloud which i'm trying to edit, yet when going over to EDIT the photo doesn't show at all.
any idea how to correct it? it's driving me crazy as i cannot work with it at all!

This topic has been closed for replies.
Correct answer miriams30315283

Re-installing the driver is a good idea. I can’t say for sure it will fix the problem, but I do think the GPU is the likely culpri.


Hi Theresa,
please note that I got the job done.
there is a marking in the settings that the program should use the GFX card... it wasn't marked (i have no idea why it should be a choice anyway... i mean, ofc use it?)

so now everything works perfectly!

2 replies

Theresa J
Community Expert
Theresa JCommunity Expert
Community Expert
January 9, 2019

Are you saying that you can see the photo until you start to edit, then it goes black? If that is happening it could be a problem with your graphics card. If you can't see the image at all, it may not be synced. It's not clear though which app you are using and what device you are working on. Can you give us more information?

    selondon
    Community Expert
    selondonCommunity Expert
    Community Expert
    January 8, 2019

    Hi,

    Which version of Lightroom are you using and can you upload a screen grab so others can assist you?

      miriams30315283
      miriams30315283Author
      Participant
      January 12, 2019

      Hi,
      Lightroom CC (2018211-1217-31970e4 Build)
      this is the one i am using

      as for the GFX card - using Nvidia.

      i added 3 screenshots
      1st - when pressed crop - the picture is showed perfectly.

      2nd - after i pressed the edit - and picture became blank (see the below strip where the pics are still shown)

      @

      and lastly - my rig details below:

      hope you can help me out...

      Theresa J
      Community Expert
      Theresa JCommunity Expert
      Community Expert
      January 13, 2019

      Does every photo do this, or just this one? It looks like it could be a problem with your graphics card. Have you checked to make sure the graphics card driver is up to date?

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