Broken Sync on the same file across computers

Question

I am now getting a somewhet repeatable sync error. In the log I see the following message:

document id sync status subtype filename deleted

9569a5ebc8e142fcb3e8e0d30908ca9f

NeedsMetadataUploaded

stack

_7R41853.ARW

false

This file has existed for a while, and was also an issue on my laptop; and now exists on my desktop. To solve on my laptop, I deleted the local library since I had nothing pending on there.

I am about to start doing to some work on my desktop, and before I blow away the local database, wanted ot see if Adobe developers wanted any information.

Tim

Rikk Flohr_Photography · Accepted Answer

@Rikk Flohr: Photography

Yes it does. Interesting; sounds like this is a known error state.

Any ideas on how I caused it?

Tim

It was an old bug that is fixed (so it no longer occurs). Unfortunately, it only fixed things going forward and there are occasional remnants left behind. I suspect that was what this was.

Timothy.Spear · Answer

I forgot to mention. The cloud icon on the top right popup shows a single file sync pending. When click the view file(s) link in the popup, you get the the "black hole" result (nothing found). Tim

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