Can someone explain why "Creative Cloud Library" refuses to accept an NEF upload?

Forum|Forum|1 year ago
October 26, 2024
3 replies
352 views

I'm working with my wife's Mac. She has a Nikon. It's using NEF. Has used Lightroom before Creative Cloud for years with a home NAS. She has 1TB of "Creative Cloud Storage" but it's giving me a file type error. Can someone explain it like I'm 5 why storage cares about the file type? Also, is there a file handling or workflow tutorial for this mess of a product suite? Finally, can someone from Adobe please give an eta on NEF support? There are two primary makers of professional cameras and 90% of the articles are passing the blame to users vs adopting support for a file format. Which, assuming you wrote software in a sane mannor should be trivial. Thanks

macOS

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L

lea_5830Author

Participant

I'm using "Creative Cloud" App -> Library -> Add file. Screenshot with versions attached.

J

Jao vdL

Community Expert

You need to add the images in Lightroom. Not in creative cloud. That is a completely different thing. We also need the version numbers of the Lightroom version you are using. Not creative cloud.

J

Jao vdL

Community Expert

FIle type error (this file is not supported) ususlly means that you are running a very old version of Lightroom or Lightroom Classic. Check what version it is. The current version of what you remember from before creative cloud is called Lightroom Classic and is at version 14. There is also a cloud based version which is just called Lightroom (yes extremely confusing for everybody) which is at version 8.0. You can check what version you need at a minimum for the specific camera you are using here: https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-supported-cameras.html

selondon

Community Expert

Which version of Lightroom are you using or do you intend to use?

There are two types the traditional disc based Lightroom Classic or the Cloud Based Lightroom.

By which method are you trying to upload?
(Creative Cloud fle storage has now been closed so can only assume that you are trying to upload to the Cloud Based Lightroom?)

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