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Participant
June 20, 2020
Question

Can't access content in library

  • June 20, 2020
  • 1 reply
  • 171 views

I have a LR library with about 4gb worth of data. But, as I think the CC account was associated with my work address where I was just laid off, I can't access the content using my personal/paid account. I see 3 photos that were from a very old migrated LR classic library but nothing from the most current. I presume I need to speak with someone directly with Adobe to fix this issue....

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1 reply

Theresa J
Community Expert
Community Expert
June 21, 2020

Have you tried signing into Lightroom with your old work email and password? If you can't access it, you should contact Adobe customer support for help. https://helpx.adobe.com/contact.html