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A
Alison Taggart-Barone
Known Participant
November 8, 2018
Question

can't access the camera from Lightroom Mobile

  • November 8, 2018
  • 1 reply
  • 3529 views

Hello:

I have Lightroom mobile on my new Iphone XS max, and can see my camera roll but am unable to take a photo. When I hit the camera icon, it asks for permission to see the camera roll, and stops there. The camera icon doesn't work... help?

Alison

    This topic has been closed for replies.

    1 reply

    Sahil.Chawla
    Adobe Employee
    Sahil.Chawla
    Adobe Employee
    November 8, 2018

    Hi Alison,

    Sorry to hear that you're not able to access the camera in Lightroom on your iPhone, have you tried reinstalling the app and see if that helps?

    Regards,
    Sahil

    R
    redbuffalo
    Participant
    November 10, 2018

    Same issue for me on both my iPad Por and iPhone 7. When I tap the camera icon in LR mobile nothing happens except for the following message that appears transiently onscreen: “Allow access to Camera Roll.” And yes, i’m sure it’s the camera icon that i’m tapping. This behavior just began today after using the camera in LR Mobile successfully for many months. Reboots of iPad and iPhone had no effect. i don’t want to delete the LR Mobile app and reinstall it, as I fear I will lose photos. Recently updated iOS to 12.1. LR Mobile on both devices is up to date. I have a Creative Cloud membership.

    Michael J. Hoffman
    Community Expert
    Michael J. HoffmanCommunity Expert
    Community Expert
    November 10, 2018

    Can you post a screen shot of the issue? I’m running freshly update LR CC Mobile 4.0.0 on iPhone X, iOS 12.1, and I’m not seeing this. Also not seeing it on my iPad Pro running LR 4.0.0 and iOS 12.0.1 (haven’t yet updated to 12.1).

    Mike

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