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alb0rt
alb0rt
Participant
June 5, 2023
Question

Can't Add photos to PC Version

  • June 5, 2023
  • 1 reply
  • 1081 views

I cannot see or add any photos to Lightroom on my PC (v 6.3.1), making the app unusable. 

 

I have an active Photography Plan, and other Creative Cloud apps (like Lightroom CC and Photoshop) work fine on the same device.

 

Additionally, I can use Lightroom on my mobile device and Mac Laptop, or from lightroom.adobe.com. It just refuses to work in the PC app. I've tried uninstalling and reinstalling with no success.

 

1 reply

Jim Wilde
Community Expert
Jim WildeCommunity Expert
Community Expert
June 5, 2023

Can we have a screenshot of the full Lightroom window?

alb0rt
alb0rtAuthor
Participant
June 5, 2023

Here's a screenshot of the full winodw. It's just empty, I can't get it to load any of the pictures or albums I already have in the cloud. 

alb0rt
alb0rtAuthor
Participant
June 5, 2023

It seems it can't connect to cloud services for some reason. Which is confusing because my Lightroom CC app on the same machine has no problem syncing, and the Discover tab within Lightroom works, and clearly shows that I'm signed into my Adobe acccount

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