Can't Add photos to PC Version

7 replies
1129 views
Translate

I cannot see or add any photos to Lightroom on my PC (v 6.3.1), making the app unusable.

I have an active Photography Plan, and other Creative Cloud apps (like Lightroom CC and Photoshop) work fine on the same device.

Additionally, I can use Lightroom on my mobile device and Mac Laptop, or from lightroom.adobe.com. It just refuses to work in the PC app. I've tried uninstalling and reinstalling with no success.

Windows

Jim Wilde

Community Expert

Can we have a screenshot of the full Lightroom window?

Translate

alb0rtAuthor

Participant

Here's a screenshot of the full winodw. It's just empty, I can't get it to load any of the pictures or albums I already have in the cloud.

Translate

alb0rtAuthor

Participant

It seems it can't connect to cloud services for some reason. Which is confusing because my Lightroom CC app on the same machine has no problem syncing, and the Discover tab within Lightroom works, and clearly shows that I'm signed into my Adobe acccount

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.