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skycall
Participant
February 2, 2025
Question

Can't drop new files into Lightroom

  • February 2, 2025
  • 1 reply
  • 279 views

 

I can't drop new files into Lightroom
I was able to do so in previous versions.
What can I do about this issue?

 

1 reply

Sameer K
Community Manager
Sameer KCommunity Manager
Community Manager
February 3, 2025

Hey, @4363378. Welcome to the Lightroom Community. I'll need more specific info about this, and I'll help you figure this out. 

Please share the system info from Lightroom Help > System info > Copy and paste into a text document > Upload and attach here.

 

Does this happen when dragging images from internal or external drives? Are you working in Lightroom view or Local view? 

Have you recently updated Lightroom or the Windows OS? 

 

Try this: set Lightroom to run with administrator privileges by default.

  • Go to C:\Program Files\Adobe\Adobe Lightroom
  • Right-click on Lightroom.exe > Properties > Compatibility > Change Settings for all users > Check 'Run this program as an administrator'

SameerK_0-1661346557691.png

  • Click on OK & Apply to save the changes.

Let me know how it goes. Thanks!

Sameer K

(Type '@' and type my name to mention me when you reply)

S
skycallAuthor
Participant
February 5, 2025

Hi @Sameer K.

・Does this happen when dragging images from internal or external drives? Are you working in Lightroom view or Local view?

Yes, this happens when dragging images from internal or external drives.

-------------------------------
・Please share the system info from Lightroom Help > System info > Copy and paste into a text document > Upload and attach here.

Okay! Thanks a lot.

Lightroom version: 8.1 x64 [ 20241205-0700-3674d7f ] (Dec 4 2024)
NGL version: 1.39.0.9
WF version: 7.1 8eff0d6
VF version: 1.0.154
HIL version: 40501
CAI version: adobe_c2pa/0.9.3 c2pa-rs/0.31.0
PH version: 5.0

Operating system: Windows 11
OS version: Windows 11 Pro (2009)
Application architecture: x64
System architecture: x64
Computer model: HP OMEN by HP Obelisk Desktop 875-0xxx / Intel(R) Core(TM) i7-9700 CPU @ 3.00GHz
Number of logical processors: 8
Processor speed: 3.0 GHz
Physical memory available to Lightroom: 24447.5 MB
Physical memory used by Lightroom: 1397.8 MB (5.7%)
Virtual memory used by Lightroom: 2218.7 MB
Memory cache size: 1247.7 MB

Camera Raw internal version: 17.1 [ 2098 ]
Maximum number of threads used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 125MB / 10175MB (1%)
Camera Raw physical memory: 83MB / 24447MB (0%)

Display: 1) 1920x1080, 2) 1920x1080
System DPI setting: 96 DPI
Dark mode: No
Desktop composition enabled: Yes
Input Type: Multi-touch: No, Integrated Touch: No, Integrated Pen: No, External Touch: No, External Pen: No, Keyboard: No

Graphics Processor Information: DirectX: NVIDIA GeForce GTX 1660 SUPER (32.0.15.6590) - 6 GB
Graphics Processor Details: Load: Yes, Support: Yes, Compute: Yes, Init: I4_GPU3, Hard: Success, Soft: Success, Al: Yes, DL: No
OS Media Capabilities: True

Application Folder: C:\Program Files\Adobe\Adobe Lightroom CC
Settings Folder: C:\Users\style\AppData\Roaming\Adobe\Lightroom CC
Library Folder: C:\Users\style\AppData\Local\Adobe\Lightroom CC\Data

-------------------------------
・Right-click on Lightroom.exe > Properties > Compatibility > Change Settings for all users > Check 'Run this program as an administrator'

This was already set up.

Sameer K
Community Manager
Sameer KCommunity Manager
Community Manager
February 6, 2025

Thanks for sharing this. Does import when you manually target the folder & images? 

Try moving a few images to the OS Default folders like Pictures, Documents, & Downloads and check if they import as expected. 

 

Best, 

Sameer K

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