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stephaniemartel
Participant
August 1, 2023
Question

Can't export from LR after editing video

  • August 1, 2023
  • 1 reply
  • 424 views

Hi There,

I am unable to download my video after editing, it seems to get hung up.  I am using version 6.4 of LR.  These are the fixes I have tried:

1) shutting program down and restarting to immediately download

2) Re-install LR

 

I am using Windows 11 on an HP Processor AMD Ryzen 7 7730U with Radeon Graphics, 2000 Mhz, 8 Core(s), 16 Logical Processor(s)

 

Any thoughts or suggestions are welcome!  I am very new to LP so I'm hoping it's a quick fix and not a system-wide issue that I've been reading about.on other posts.

 

Thanks,

Steph

    This topic has been closed for replies.

    1 reply

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    August 1, 2023

    Hey, @stephaniemartel. I'll need more info to help you figure this out.

     

    What exact version of Lightroom are you working on? Does this happen with specific videos, or do all images & videos behave similarly?

    In Adobe Lightroom, please share the screenshot of the options below from Preferences.

     

     

    Try these steps:

    • Create a test album in Lightroom with the video you've edited.
    • Right-click on the album and save the album locally
    • Export the album to an internal storage location.

     

    Check apps that have been updated recently, windows updates & the antivirus/software program on the computer to find if Lightroom or its components are not blocked or interrupted while accessing the internet and the local storage.

     

    If this does not help & you need to first export the video, use Lightroom Web (https://lightroom.adobe.com) to export the video.

     

    Let me know if this helps. Thanks!

    Sameer K

    S
    stephaniemartelAuthor
    Participant
    August 2, 2023

    Sameer, thank you for your response.

    I'm using this version: 

    The hang up happens when I try to export longer videos (about 10 min). When I export shorter videos (about 1 min) it works fine.

     

    Here is a screenshot of preferences info:

     

     

    I created the test album and tried to export it, but it still got hung up.

     

    "Check apps that have been updated recently, windows updates & the antivirus/software program on the computer to find if Lightroom or its components are not blocked or interrupted while accessing the internet and the local storage."... I'm not really sure how to do that, I just got this computer recently and I'm using the microsoft anti virus.

     

    I was able to download the video via the web (thank you for the workaround!), but I would love to figure out the solution to the issue using the program on my laptop.  Any thoughts are welcome, thank you for your time!

     

    Stephanie

     

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