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Participant
June 29, 2026
Question

Can't export photos that use AI sharpening

  • June 29, 2026
  • 2 replies
  • 8 views

When exporting a photo with AI sharpening, the process get’s hung on the “preparing stage”.

 

 

    2 replies

    Sameer K
    Community Manager
    Community Manager
    June 30, 2026

    Hey, @Louis Boucquet & @benm90715678. Welcome to the Lightroom Community. I'll need more info to help you figure this out. Please share a video showing your development operation, along with an image & the system info from Lightroom: Help > System info > Copy and paste into a text document > Upload and attach here.


    Does this happen with a specific set of images?  Were these images imported into Lightroom on the same device or via another surface with Lightroom?

    Check if export works with Lightroom Web (https://adobe.ly/4exBz9y)


    Let me know how it goes. 

    Thanks!
    Sameer K

    (Type '@' and type my name to mention me when you reply)

    benm90715678
    Participating Frequently
    June 30, 2026

    @Sameer K 

    Happens to any image have processed through the windows version of Lightroom.  The images export fine - but cannot handle exporting one sharpened via the new Topaz AI.  RAW images were uploaded directly into Lightroom, as always have, edited, then given the new AI sharpen treatment (still within Lightroom) - thus a new DNG is auto generated.  It is this DNG which gets stuck.

     

    benm90715678
    Participating Frequently
    June 30, 2026

    @Sameer K 

    Lightroom version: 9.4 x64 [ 20260610-2051-a96e304 ] (Jun 10 2026)
    NGL Version: 1.43.0.5
    WF Version: 8.4 9cad17e
    VF Version: 1.0.164
    HIL Version: 40501
    CAI Version: c2pa-c/0.6.0 c2pa-rs/0.46.0
    PH Version: 6.1.1
    Adobe GSDK Version: 1.4.0.210
    CR Version: 29.0.0.202506270808_710830c
    Catalog ID: 03be0c2bc57d46478158299d3c594955

    Operating system: Windows 11
    OS Version: Windows 11 Home (2009)
    Application architecture: x64
    System architecture: x64
    Computer model: Acer Aspire A515-58GM / 13th Gen Intel(R) Core(TM) i7-13620H
    Logical processor count: 16
    Processor speed: 2.9 GHz
    Real memory available to Lightroom: 32471.8 MB
    Real memory used by Lightroom: 4199.0 MB (12.9%)
    Virtual memory used by Lightroom: 5074.7 MB
    Memory cache size: 0.0 MB

    Internal Camera Raw version: 18.4 [ 2608 ]
    Maximum thread count used by Camera Raw: 9
    Camera Raw SIMD optimization: SSE2,AVX,AVX2
    Camera Raw virtual memory: 1937MB / 14187MB (13%)
    Camera Raw real memory: 2056MB / 32471MB (6%)

    Display: 1920x1080
    System DPI setting: 96 DPI
    Dark Mode: No
    Desktop composition enabled: Yes
    Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

    Graphics Processor Info: DirectX: NVIDIA GeForce RTX 2050 (31.0.15.3210) - 4 GB
    Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I3_GPU4, hard: success, soft: success, al: No, dl: No
    OS Media Capability: true

    Application Folder: C:\Program Files\Adobe\Adobe Lightroom CC
    Settings Folder: C:\Users\milbo\AppData\Roaming\Adobe\Lightroom CC
    Library Folder: C:\Users\milbo\AppData\Local\Adobe\Lightroom CC\Data

     

    benm90715678
    Participating Frequently
    June 30, 2026

    New Lightroom version - Images that are processed with the new Topaz sharpen tool do not export. The progress toolbar (top left) shows the number of files being in line. But they remain permenantly "in progress". All other images export, even if the Topaze images are still waiting.