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Christopher224573175em5
Participant
February 15, 2023
Answered

Can't find cloud-synced originals in library

  • February 15, 2023
  • 3 replies
  • 737 views

I have a new Adobe account linked to my university. I am trying to migrate my files to the new account. Both the desktop application and web app show that I am using 48.4GB of cloud storage, and that all of my photos are synced, but I can't see any of them under "files" or "library" in either the desktop or web interfaces. I'm just trying to export my library to complete said migration. Any help would be appreciated.

 

I am on Windows 10 version 22H2 (KB5022729) with the latest version of Lightroom and Creative Cloud installed.

This topic has been closed for replies.
Correct answer Sameer K

I'll help you figure this out.

 

Lightroom's cloud storage is located at Lightroom Web (https://lightroom.adobe.com) & Creative Cloud cloud storage is separated (https://assets.adobe.com).

 

Check this page for help with Migration: https://helpx.adobe.com/enterprise/kb/transfer-assets.html

 

The total storage available & used should be uniform on all platforms. Check this page for help: https://helpx.adobe.com/creative-cloud/kb/file-storage-quota.html

 

Thanks!
Sameer K

3 replies

Sameer K
Community Manager
Sameer KCommunity ManagerCorrect answer
Community Manager
February 15, 2023

I'll help you figure this out.

 

Lightroom's cloud storage is located at Lightroom Web (https://lightroom.adobe.com) & Creative Cloud cloud storage is separated (https://assets.adobe.com).

 

Check this page for help with Migration: https://helpx.adobe.com/enterprise/kb/transfer-assets.html

 

The total storage available & used should be uniform on all platforms. Check this page for help: https://helpx.adobe.com/creative-cloud/kb/file-storage-quota.html

 

Thanks!
Sameer K

C
Christopher224573175em5Author
Participant
February 17, 2023

Thanks, the migration page is exactly what I needed. I should've been looking at the docs instead of googling.

    Jim Wilde
    Community Expert
    Jim WildeCommunity Expert
    Community Expert
    February 15, 2023

    Can you clarify the specific apps you are using where you see "Files" and "Library"? Perhaps post a screenshot?

     

    If you are referring to the Creative Cloud desktop app, then you won't see your photos in that app that were ingested directly into Lightroom (though you would be able to see the contents of the Creative Cloud Files sync folder).

     

    Your allocated cloud storage space can be used in two ways: for storing and viewing of photo and video files imported into any of the Lightroom apps or synced from LrClassic, or for files (of any file type) stored in the Creative Cloud Files folder which operates in a Dropbox-type sync and share manner. Both methods can be in use at the same time, but you would need to use the the correct app to view the contents.

    C
    Christopher224573175em5Author
    Participant
    February 15, 2023

    Also, I can see my synced photos just fine from the mobile iOS app.

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