Skip to main content
N
Nathalie V
Participant
September 20, 2023
Question

Can't get access to Personal Profile

  • September 20, 2023
  • 1 reply
  • 234 views

I can't seem to get access to my Personal Profile since I entered into a business profile with the same email address. Only info I can find on the Adove site: Personal Profile are not available if you're using a School or Business account (Enterprise IDs or Federated IDs). Why is this? And how can I get my Personal Profile working again? Lost all my edited photos and presets. 

    This topic has been closed for replies.

    1 reply

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    September 25, 2023

    Your issue can best be resolved by contacting Adobe Customer Care at https://helpx.adobe.com/contact/what-contact-options.html. Scroll to the bottom and click on the “Start Now” live chat link in the lower right of this page. Typing “Agent” into the chat text field will bypass the initial chatbot.

     

    Rikk Flohr: Adobe Photography Org
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices