Can’t import Images from whatsapp

First of all, my apologize if I mispelled some words but english is not my mother tongue.

When I import WhatsApp pictures from my cellphone to my laptop there is no problem, but when I import WhatsApp pictures using photoshop it appears an error.

I changed the extension from ".jpg" to "jpeg" and the error was solved.

I hope it helps you, guys

Just called Adobe Support. They told me that some video cards aren't compatible with the last Photoshop update. You have to update your driver, if it doesn't work, you have to open the image in Paint, save as jpg again and than open in Photoshop.

Ok, i found a workaround on Mac:

Change the file extension from *.jpeg to *.jpg.

Right click and open the files in the Screenshot-app that appears in 'open with'.

Hit 'save' and close Screenshot.

Now I was able to open the files in Photoshop.

Aynı hata ile karşılaştım. Bazı "JPEG" formatlarının sıkıştırılması sırasında yaşanan bir sorun var. Detaylı teknik bilgiye sahip değilim. Ama çözümü basit. JPEG uzantılı dosyayı, "PAINT" programında açıyorsunuz ve hiçbir değişiklik yapmadan! "KAYDET" diyorsunuz.

i am also having this problem,

photoshop alerts "could not complete your request because a SOFn DQT or DHT jpeg marker is missing"

HELP!!!

I am also having the same problem for approximately 2 weeks now

I'm having the exact same issue, won't open anything from WhatsApp,

There appears to be a specific issue with the Whats App jpeg file. We are looking into it.

Thank you for your report.

Images from What's App are saved to my Photos app... have you checked to see if the images you want are there?

Is this happening with all images or just those captured by a specific device?

It is working OK for me on my Samsung Galaxy. After clicking the blue plus icon, I scroll to the gallery (folder) named Whats App Images, expand the gallery to show all and then make selections.