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ItsMeHunterrr
ItsMeHunterrr
Participant
June 16, 2019
Question

Can't Import Photos

  • June 16, 2019
  • 2 replies
  • 302 views

I'm not able to import photos in Lightroom, ever since the update I have been having issues... My import button is dimmed and I can not click it but every other button works.

    This topic has been closed for replies.

    2 replies

    Akash Sharma
    Akash Sharma
    Legend
    June 18, 2019

    Hi ItsMeHunterrr,

    Sorry that you cannot add photos in Lightroom desktop as "Add Photos" option is grayed out. This is not a typical experience, let's make it right.

    Could you check and drop me a Private message to describe your license type? Is it a normal Photography Program License? Educational? Corporate (Enterprise)?  We've discovered instances of a Corporate license where the issue turned out to be the Corporate Admin controls.  Please reply in to this comment with your license type or send me a Private message.

    Thanks,

    Akash

    L
    logan5E2F
    Participant
    March 28, 2021

    hi there, i juat downloaded LR and my add photo button in dimmed as well. I cannot import photos can you please help

    selondon
    Community Expert
    selondonCommunity Expert
    Community Expert
    June 17, 2019

    Have you tried signing out of the Creative Cloud app and back in?

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