Skip to main content
Z
zoet28716124
Participant
December 3, 2019
Question

Can’t import photos into Lightroom on iPhone iOS 13.1.3

  • December 3, 2019
  • 1 reply
  • 412 views

Hi,

Lightroom has been working fine for me until this morning when I couldn't import a photo to edit. The app just got stuck on the blue loading circle. I have uninstalled and reinstalled, and now it will occasionally import a photo but mostly not. I'm only trying to import from Photos. I'm using an iPhone with iOS 13.1.3. Any help would be much appreciated!

 

{Thread moved & renamed by moderator}

This topic has been closed for replies.

1 reply

Sahil.Chawla
Adobe Employee
Sahil.Chawla
Adobe Employee
December 3, 2019

Hi there,

Sorry to hear about the import issues with Lightroom, could you please let us know the image format you're trying to import into Lightroom?

Do you have fast & stable internet connection? Are you connected using VPN or Wifi?

Also, how much space do you have left on the iPhone?


Regards,
Sahil

Z
zoet28716124Author
Participant
December 5, 2019

Hi,

I'm trying to import photos straight from my apple photo album (taken on my phone) so I assume they're HEIC format. However I've also not been able to import .DNG files either, and I definitely could before.

 

I'm using wifi and I do have a decent connection - I've actually tried on two networks now, neither of which I have any trouble with for any other online activities (online gaming for example is absolutely fine).

 

I have abour 10GB of storage left on the phone.

 

Zoe

 

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices