Can't log in to Lightroom mobile on Android

7 replies
1191 views
Translate

Using a school account

After school's login page, a blank white screen showed, doesn't load

Works on iPhone, just switched to Android and it doesn't work

{Moved from Lightroom Cloud to Lightroom Mobile & Apple TV Forum by Moderator}

I

Ignacio B.

Participating Frequently

Hi,

which Android device/version are you on?

Have you contacted your IT support about this issue?
We need them to verify that everything is correctly setup.

Thanks,
Ignacio

Translate

M

Muhammad5CA4Author

Participant

Hi Ignacio,

According to the PLAY store it is the version 6.1.0, I just got download and make sure it was up to date.

It works on my iPhone when I log in so it's definitely not something wrong with my school account.

Thanks,

Muhammad

Translate

I

Ignacio B.

Participating Frequently

Got it, the problem is not with your school account, but it might be a configuration issue on your school for Android devices. Which is the reason why we need more info about device and Android version.
Is it only Lightroom that has a problem logging in on Android, do you have other apps that you can verify with?

Please make sure to check with your IT department, we should also continue privately where if needed, we can get the contact from your IT department.

Thanks,
Ignacio

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.