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Н
Наталія26931475uo79
Participant
November 2, 2022
Answered

Can't log into Lightroom on MacBook; getting Error 102

  • November 2, 2022
  • 2 replies
  • 1821 views

Good day! I can't log into the program on my macbook. Constantly some kind of error 102! what it is? I paid for the product and I can't get it!
I can't get into the program through a computer.
Please advise something more reasonable than downloading again, because it does not help!

 

 

{Title edited by Moderator}

This topic has been closed for replies.
Correct answer Mohammad Aamir Khan

Kindly Find the Fix that worked for Most of the Users.
Thanks:

Aamir Khan

2 replies

Mohammad Aamir Khan
Adobe Employee
Mohammad Aamir KhanCorrect answer
Adobe Employee
February 22, 2024

Kindly Find the Fix that worked for Most of the Users.
Thanks:

Aamir Khan

Ranjisha Sengupta
Ranjisha Sengupta
Legend
November 2, 2022

Hi there,

 

Thanks for reaching out. 

Which version of  Lightroom and macOS are you using? When do you see this error; while launching the application?

Can you share the screenshot of the error message?

 

 You can try to reset the preferences of Lightroom using the steps mentioned here: https://adobe.ly/2JSym5e (Use the manual method)

Please back up your presets and assets prior to resetting the preferences.

Let us know how it goes.

 

Thanks! 

Ranjisha

Н
Наталія26931475uo79Author
Participant
November 2, 2022
Yes, the error occurs when starting the program. I downloaded the program
from the App store and tried it from the site. It downloads from the site
but does not open for some reason.


I am attaching a photo of the screen
Ranjisha Sengupta
Ranjisha Sengupta
Legend
November 22, 2022

We're unable to see the image. Can you reshare it with us? Are you getting any error messages?

 

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