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henrikm16348472
Participant
June 14, 2019
Question

Can´t open Lr

  • June 14, 2019
  • 1 reply
  • 307 views

Hi

Can´t open  Lr I have the online subscription including Ps ect ect. I have not been on for some time due to relocation. But when I try to open Lr now, I get a window saying that Lr must be updated. I've had it run a whole night, and tried several times without success. Someone who knows what to do?

Br,

Henrik

    This topic has been closed for replies.

    1 reply

    99jon
    99jon
    Genius
    June 15, 2019

    Which version number is installed? Are you launching from a desktop computer or mobile device?

    Can you use your web app? Sign-in at the link below from a browser.

    https://lightroom.adobe.com/

    H
    henrikm16348472Author
    Participant
    June 15, 2019

    Hi

    It´s version 2.3 I have Lr on my mobil (Iphone) without problems. Bur the the problems is from my desktop (Mac)

    H
    henrikm16348472Author
    Participant
    June 15, 2019

    Hi again

    Little strange. When I click on the link you attached, then I come on. But when I try via my Adobe Creative Cloud. I got the same pop-up window with same message ?. Maybe the problem is that I started with down loading the desk top version when I started the subscription, and here I have pretty many photos. The Dest Top version is still active in my Adobe Creative Cloud. Do you think it will help if I close the Desk top version ?. And if yes how do I get all the photos I have there (the desk top version) ?.

    another funny/strange things is that I receive constant text messages on my iphone from Adobe about "Get Lr on Mobile". I already have Lr on my mobile.

    Hope you can help me with these things.

    //Henrik

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