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andrew318458346ziu
Participant
August 23, 2023
Question

Can't open photos in Light room

  • August 23, 2023
  • 2 replies
  • 141 views
  1. After most recent update when I now try to open photos the screen freezes and then crashes and closes app, no photos can be viewed 
    This topic has been closed for replies.

    2 replies

    Caity.psd
    Community Manager
    Caity.psdCommunity Manager
    Community Manager
    August 24, 2023

    Sending this to the Lightroom team. 

    AxelMatt
    Community Expert
    AxelMattCommunity Expert
    Community Expert
    August 23, 2023

    Please decribed more detailed what you are try to do. Do you try to edit a photo from Lightroom with Photoshop by using the "Edit in Photoshop" function from Lightroom?

     

    If yes try the following:

    Use the Adobe Creative Cloud Application to uninstall Photoshop. When asked, keep preferences! After this reinstall Photoshop again.

     

    If this doesn't help the nest step is to reinstall both apps Lightroom and Photoshop. Please folloe the steps below:

    1. Open the Adobe Creative Cloud Desktop Client and uninstall both Photoshop and Lightroom Classic. When asked, keep preferences! 
    2. Install Photoshop first and then Lightroom Classic. The right order is very important here!

     

    If this doesn't help try the reinstallation with removing the preferences also.

     

     

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
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