Can't open photos in Light room

Question

After most recent update when I now try to open photos the screen freezes and then crashes and closes app, no photos can be viewed

AxelMatt · Answer

Please decribed more detailed what you are try to do. Do you try to edit a photo from Lightroom with Photoshop by using the "Edit in Photoshop" function from Lightroom?

If yes try the following:

Use the Adobe Creative Cloud Application to uninstall Photoshop. When asked, keep preferences! After this reinstall Photoshop again.

If this doesn't help the nest step is to reinstall both apps Lightroom and Photoshop. Please folloe the steps below:

Open the Adobe Creative Cloud Desktop Client and uninstall both Photoshop and Lightroom Classic. When asked, keep preferences!
Install Photoshop first and then Lightroom Classic. The right order is very important here!

If this doesn't help try the reinstallation with removing the preferences also.

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