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Aidan5E0F
Participant
August 24, 2020
Question

Can't restore purchase from Google Play Store to Apple Store

  • August 24, 2020
  • 1 reply
  • 404 views

Hello all,

I recently purchased a LR subscription from the Google Play Store on my Chromebook and have been loving it. I wanted to download some presets but the ones I want are for MAC or Windows systems only. I also have a MAC so I downloaded LR, booted it up and logged in, and hit restore purchase. The program is only looking for purchases in the Apple Store and not just looking to see if my account is activated and it will not let me past the pay wall. I was wondering if anyone else was having such problems or if anyone has any possible solutions? Thank you in advance!

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1 reply

Rob_Cullen
Community Expert
Rob_CullenCommunity Expert
Community Expert
August 25, 2020

If I understand correctly-The Google Play store subscription is totally different to the Adobe Lightroom subscription.

Do you have both subscriptions?

Presets for the IOS subscription version through Google Play Store will only work if they are of the DNG File-type, from which you create the Presets in the App.

.XMP file Presets can only be used in Lr-Classic, Lr-Desktop (Mac & PC) and Lr-IOS by Adobe subscription.

 

 

Regards. My System: Windows-11, Lightroom-Classic 15.3, Photoshop 27.5, ACR 18.3, Lightroom 9.3, Lr-iOS 10.4.0, Bridge 16.0.3 .
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