can‘t see my old photo in different team

Forum|Forum|1 year ago
August 20, 2024
3 replies
350 views

my admin changed the team for first, in LR mobile, after i choose the new team, i can't see my old photo, in addition, i can't switch to the old team or my own profile by re login.

i can see the storage. is it the photo disapper? or what can i do to get those back?

app version v. 9.4.1

os version 17.5.1 with iPhone 14 Pro (the ipad got the same problem)

iOS: iPhone

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C

Charlie.D

Inspiring

Hello @Exuberant_painter0D44

Peter and I discussed options. Could you please try using the Lightroom Downloader.
See: https://helpx.adobe.com/lightroom-cc/kb/download-lightroom-photos.html
The purpose of this little app is to help users download images from expired accounts. I'm not sure if that will help in this case, but it should be quick and simple to try.

If that doesn't grant access to your original profile/account images, then the only remaining option is to try iOS Finder/iTunes file sharing mentioned by 'selondon'

For that, please see: https://helpx.adobe.com/lightroom-cc/kb/recover-lightroom-mobile-photos-itunes-file-sharing.html

E

Exuberant_painter0D44Author

Participant

Thanks a lot. I can sure they are on the device, i will try for it. but for the mobile, it is really not convenient, hope the official team could make some improvements.

I tried to open http://lightroom.adobe.com/ and re login, but it dosen't show any options for me to choose the old team. By the way, this problem is for the same account with two different team (Team version Adobe), not two different account.

For the last, thanks again, it's very helpful.

P

PeterB217095629

Community Manager

In order to choose the old team, you will have to have an active subscription for that user profile. In looking at the email you are using here, I am having a hard time figuring out which account you need to access. Let me send you a private message to see if we can figure this out.

-Peter