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Sharon_vekemans
Sharon_vekemans
Participant
February 12, 2021
Question

Can't select photo I want to import

  • February 12, 2021
  • 1 reply
  • 332 views

When I want to upload a photo from my iphone camera roll I can't choose a picture lightroom just randomly takes one and imports all the pictures from my phone but In settings "import automatically" is switched off! I hope someone can help me!

    This topic has been closed for replies.

    1 reply

    C
    Charlie.D
    Inspiring
    February 13, 2021

    iOS 14 changed camera roll permissions/access, and maybe this is what's blocking you...

     

    In iOS Settings > Privacy > Photos > Lightroom, ensure All Photos is enabled (not Selected Photos or None). 

     

    In iOS Settings > Privacy > Files and Folders, change Lightroom to Off and then back On.  Some users report this helps in cases where one is trying to import from an attached storage device (SD card, camera, other iOS device, etc).  This doesn't sound like what you're doing, but I am sharing this anyway in case it helps you or other users.

    I
    Igor_K91
    Participant
    February 25, 2021

    I have exactly the same behavior as Sharon described. It occurred about two months ago, since then I tried different things but nothing helped. I deleted the app and installed again - no change. I checked the settings as Charly suggested, but it didn’t helped either. However, if I import photo to a specific album, not to „All photos“, everything works fine.

    I use the iPhone SE (1. Gen) with iOS 14.4 and Lightroom Mobile 6.1.0.

    I
    Ignacio B.
    Participating Frequently
    February 26, 2021

    @Igor_K91 @Sharon_vekemans I've contacted you privately for a follow-up 

    thanks,
    Ignacio

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