can't sign in

Question

First of all, it's ridiculous that I have to reach out to the community for support for software I am paying for.

I can't sign in to Lightroom. It keeps prompting me to log in, even after I sign in through the Adobe Creative Cloud app and the browser. The issue persists—it keeps asking me to log in and won't allow me to import any photos.

As mentioned, it's frustrating to have to rely on the community for answers. If there's another way to contact support, it wasn't made clear or accessible. Is this what Adobe has come to? Paying customers have to beg the community for help and hope for an answer?

I'm not part of a domain, or company subscription.

Rob_Cullen · Answer

Be signed in to this forum and Contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen

In the chat field (lower right of screen), Typing “Agent” into the chat text field will bypass the initial chatbot.
be patient, it can take quite a while to reach a human
If you are not able to get to the chat window, then disable your ad-blockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

If you're contacted via email or private message, it's more likely to be a scammer than an adobe representative. Double check for an employee badge if contacted in the forums and look for an {adobe.com} domain in the email address if you click reply to an email. Any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

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