Can't turn of cloud after phone app update

Hello @kirsten_8573 

I see you apparently did clear out LR cloud storage space, as < 1 GB of 20 GB is used.

I did read that your tried reinstalling the app, and you did say your device has plenty of free space.  Still, can you confirm how much free space iOS Settings shows for your device?  This is the number one culprit for why more images won't import.

Next, in iOS Settings > Apps > Lightroom, can you try toggling Off and then back On Photos > Full Access?   And then in iOS Settings > Privacy & Security > Files & Folders, please toggle Off / back On "Lightroom."

Our system tells me that your account is also using Lightroom Classic.  Thinking about how the LR Mobile cloud status keeps Syncing, I wonder if something about LR Classic is interfering.  If you have a lot of collections syncing to LR Cloud storage for LR Mobile access, I don't want to ask you to disable sync for them all.  But if you have only a handful of such syncing collections, I wonder if temporarily disabling sync helps.

EDIT:  I forgot to mention one other thought:
Now that you cleared out LR cloud storage, please do enable sync again in the LR Mobile app, so that it can see there there is free space in the system. If you cleared out many GBs of data, please allow the LR mobile app time to sync and understand the changes.  This may take a few minutes, while you keep the LR app open/

Also, related to sync from LR Classic, please sign into your account using a web browser pointed at: https://lightroom.adobe.com   ...After signing into your account at the LR web app, do you see any photos in an album called "Sync Issues?" (This only shows when our cloud storage system detects a problem, like incomplete uploads, etc).  If you do see images there, please be sure that you have the originals backed up safely outside of Lightroom-- then delete them from Sync Issues.  You will need to import these images back into Lightroom.

If none of these thoughts above solve the issue, please send in a diagnostic log from the LR Mobile app:

1. tap on three dot button on upper right corner of screen
2. tap on Help & Support
3. Do a long tap on Access our support forum (2nd menu item)
4. In App Diagnostics dialog - tap on Create
5. Send us the log

If you tap on the little cloud icon in the upper right corner, you can still pause sync. Nothing has changed in this respect.