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bmeiri
Known Participant
September 1, 2023
Question

Can't update Lightroom

  • September 1, 2023
  • 1 reply
  • 213 views

My plan should include both LIGHTROOM and LIGHTROOM CLASSIC. So why is Creative Cloud Desktop not giving an option to update LIGHTROOM? Instead, it only gives me an option to TRY

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1 reply

AxelMatt
Community Expert
Community Expert
September 1, 2023

Do you have a valid subscription? If yes, try the following:

Sign out and relogin in the Creative Cloud desktop app with the Adobe-ID which you've used for the subscription.

Reset the Creative Cloud desktop app. Make sure it's in the foreground, then press:

Win: Ctrl + Alt + R

Mac: Cmd + Opt + R

 

If that doesn't work, try uninstalling and reinstalling the CC App:

https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.htm

 

Make also sure the your system matches the actual system requirements.

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI