Can't upload photos into Creative Cloud

Question

I have been trying to upload old photos (mostly jped and a few bmp) into my Creative Cloud. It is not a storage issue - I still have almost 1 To available. Uploading documents is impossible and when I try to upload individual files I get an error message saying the filetype is not supported. I have the issue on both my Windows computer and macOS and on both the app and the browser. What is going on?

Sameer K · Accepted Answer

Hey, @Elisabeth28473492nwjh! Welcome to the Lightroom Community. I'll clarify this for you.

If you're trying to use Creative Cloud file sync, it won't work, as the workflow has been discontinued. Please head here to learn more about this: https://adobe.ly/3AOiOh8

If you're getting started with syncing images in Lightroom & Lightroom Classic, you can head here to learn more about this: https://adobe.ly/3Oeqk7Z

Let me know how it goes. Thanks!

Sameer K

(Use '@mention' to tag me when you reply)

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